Alexander C. Tacderan

(808) 429-1919

                   

OBJECTIVE

 

To attain an IT position at a well established company where I can contribute my analytical and problem-solving skills

 

SUMMARY OF QUALIFICATIONS

 

• Active Secret Clearance
• Type 50 words per minute
• Above average knowledge in Networking and PC Troubleshooting

·         Trained peers

·         Able to multi-task and prioritize

 

Experience

 

Information Innovators Inc.                            Honolulu, Hawaii                             March 2012 to November 2013

Help Desk Technician

• Assisted users requests (phone, email, and Remedy ticketing system) with troubleshooting their accounts and resources
• Remote assisted end user devices resolve issues when requested by users
• Installed, updated and repaired commercial off the shelf (COTS) and government off the shelf (GOTS) software through remote administration
• Trained and mentored incoming hires and less-experienced IT support technicians
• Assisted and trained end users on how to perform their daily tasks with the provided computer configuration

 

Computer Doctors                                                        Honolulu, Hawaii                            April 2010 to February 2012

Service Technician

·         Computer repair (Windows and Macintosh)

·         Backed up, reimaged, installed Operating Systems (Windows, Macintosh and Linux)

·         Performed data recovery

• Repaired printers and plotters
• Performed “on-site” services for individuals, commercial/private business, schools and governments
• Assisted with some contracted work with public and private organizations

 

Hoku Wireless                                                        Honolulu, Hawaii                            December 2009 to March 2010

Customer Service

• Cellular phone rental, sales, troubleshooting
• Repaired computers, laptops and smartphones
• Wireless broadband sales, rental, and support

 

SuperGeeks                                                                      Honolulu, Hawaii                            February 2009 to May 2009             

Help desk technician

• Greeted customers and assisted with their computer problems
• Promptly answered all phone calls, voicemails, and e-mails in a professional manner
• Provided some hands-on repairs on customer’s computers

 

Certifications

 

• CompTIA A+ CE certified
• CompTIA Security+ CE certified

·         Apple Certified Mac Technician

 

 

Skills

 

• Able to speak Japanese fluently; read and write conversational Japanese
• Excellent with computer hardware and software
• Familiar in Cable management
• Knowledge of configuring scanners
• Familiar with routers

• Proficient in Microsoft Office (Word, Excel, Access, and PowerPoint)
• Hands-on experience with VM Ware (Virtual PC 2007, VirtualBox, Parallels for Macintosh)
• Hands-on experience with DOS 6.22 Windows 98, Windows 2000, Windows XP, Windows Vista, Windows Server 2000, 2003, 2008, Windows 7
• Familiar with Linux, UNIX, Macintosh OS X

·         BlackBerry (Tier 1 support)

·         Provided quality customer service

 

EDUCATION

 

Heald College              Honolulu

Associate in Applied Science Degree in Information Technology - Network Systems Administration

 

 

 

References available upon request